Frequently Asked Questions

  • Most services are covered under MSP or the government's 'Medical Service Plan'. This includes services such as IUD (intrauterine device) and Nexplanon implant insertions and removal. We also accept other government funded healthcare plans like Blue cross for refugee care.

    Cosmetic services are not covered by MSP.

  • Sure! If you are out of province our team can help you figure out if the service you require is covered. For patients with no govenrment coverage, we offer services as private pay fees specific for the service.

  • No referrals needed. However if you choose to request a referral, please ask your provider to send us any prior labs or investigations that you have done. This could help with expediting your care.

  • Even if you got the device prescribed by another provider or pharmacist, we will need to have a consultation with you before insertion. This process helps to give us enough time with you to ensure you are getting the best care options specific to your needs. It also provides opportunity for discussion to help you understand what to expect during and after insertion. This helps to alleviate anxiety, thoroughly address any concerns, and clarify any misconceptions around the process of getting a device.

  • Limited free parking is available infront and behind our clinic. Unlimited paid parking is available by the hospital, city centre buildings, and along the streets infront and behind our clinic.

  • Appointments are recommended. This will help us to plan the appropriate time that is needed to spend with you. If you have a matter which may be urgent, you can contact our clinic so we can triage your appointment time.

  • Please let us know ahead of time so we can help you arrange in-person or phone translation services, as well as make enough time for your appointment.